Medical Claims processing, Medical Services Precertification, Medical Provider Networks, and Call Center.
GENERAL SCOPE OF SERVICES:
- Medical case management
- Claims processing
- International 24/7 Call Center
- Preferred provider network access
TECHNICAL CAPABILITIES:
- Paper to EDI conversion
- Disaster recovery
- EDI routing
- Call tracking
- Ad-hoc and standard reporting
CALL CENTER OPERATIONS
Our worldwide Call Centers with the advantages of extensive multilingual resources provides VIP services 24 hours a day, 7 days a week for medical and non-medical situations to individuals and groups traveling outside their permanent country of residence. We handle all incoming calls including medical referrals, hospital admissions notifications and general service inquiries from members and providers throughout the world.
OFFICES: Miami, Costa Rica, Guatemala, Puerto Rico, Panama, Uruguay, Argentina, and Dominican Republic.
